Orders will not be started until payment has been made, similarly items advertised as being RTS (ready to ship) will not be posted until payment has been received.
Unless otherwise stated all items are made to order. I update my turn around times on the individual listings and on my shop announcement so please check before you purchase if you are in a hurry or contact us prior to placing your order. Please do not order and then request that your order be rushed through without contacting us first.
I will not take responsibility for undelivered/missing orders if tracking has not been purchased. If the postal service loses your parcel I cannot issue a refund. Sometimes items can be delayed in the postal system but are rarely lost. If your order has not arrived please check with your local post office in case delivery has been attempted but you were not in to receive it.
The value of your purchase will be accurately reflected on the customs declaration! Please do not request that we falsify documents.
If you do not receive your order within the guide times below please notify me as soon as possible so that I can make enquires and make complaints where necessary.
UK - after 7 days
Overseas - 21 days
If you are an overseas customer I would recommend tracked shipping, it won't get to you any faster but at least we should know where it is!